Warranty Policy
Effective Date: 15 December 2024
At SmartTechDeals.in, we take pride in the quality of our electronic products. To ensure your complete satisfaction and peace of mind, we provide a comprehensive 12-month (1-year) warranty on all products purchased directly from our website. This warranty serves as our commitment to quality and customer satisfaction.
Standard Warranty Coverage
- Duration: 12 months (1 year) from the date of purchase
- Applies to: All products bought directly from SmartTechDeals.in
- Coverage: Manufacturing defects and performance issues under normal use
What’s Covered Under Warranty
- Manufacturing defects affecting product functionality
- Electronic components failure under normal use
- Hardware malfunctions not caused by user damage
- Performance issues covered by manufacturer specifications
What’s Not Covered
- Accidental damage or drops
- Water damage or exposure to liquids
- Unauthorized repairs or modifications
- Normal wear and tear
- Products purchased from unauthorized sellers
- Damage from improper use or mishandling
- Cosmetic damage that doesn’t affect performance
Warranty Claim Process
- Initiate Your Claim
- Email us at info@smarttechdeals.in
- Include your order number
- Describe the issue in detail
- Attach clear photos/videos of the problem
- Product Assessment
- Our team will evaluate your claim within 48 hours
- You’ll receive instructions for product return if needed
- Pack the product securely with all original accessories
- Resolution
- We’ll inspect the product upon receipt
- You’ll receive a status update within 5 working days
- Based on inspection, we’ll either repair or replace the product
Return Shipping
- For warranty-covered issues: We’ll bear the shipping costs
- For non-warranty issues: Customer bears the shipping cost
- Address for returns: F-120, Amrit Shree, Ashok Nagar, Udaipur, Rajasthan – 313001
Important Notes
- Keep original packaging and proof of purchase
- Warranty is non-transferable
- Replacement products carry the remaining warranty period or 3 months, whichever is longer
Contact Information
For warranty claims and support:
- Phone: +91 7568643131
- Email: info@smarttechdeals.in
- Address: F-120, Amrit Shree, Ashok Nagar, Udaipur, Rajasthan – 313001, India
Response Time
- Email inquiries: Within 24 hours
- Warranty claim evaluation: 2-3 business days
- Repair/replacement process: 7-10 business days
We’re committed to resolving warranty issues promptly and ensuring your complete satisfaction with our products. If you have any questions about our warranty policy, please don’t hesitate to contact us.
This warranty gives you specific legal rights, and you may also have other rights which vary by location. This warranty policy may be updated from time to time without prior notice.
